Todo en una empresa gira en torno a las personas. La estrategia es importante sólo si las personas logran ejecutarla, el equipo y la maquinaria dependen de las personas correctas para hacerlas productivas, son personas también las que solucionan los problemas o los crean. Crear una organización poderosa depende de su diseño, de lo bien que se seleccione el personal, de lo bien que se les motive, de la buena dirección y la buena evaluación. Nosotros podemos ayudarte a encontrar la mejor forma para convertir a tu recurso humano en Capital Humano.
Organización
La estructura organizativa del trabajo que tenga una empresa influye directamente en la percepción que pueda tener un trabajador de sus condiciones laborales y en su rendimiento profesional.
Una estructura organizativa muy vertical, con una larga cadena de mando y tramos de control corto no favorece el trabajo en equipo, por el contrario las estructuras horizontales facilitan mejor el trabajo en equipo.
La estructura organizacional influye en la cantidad de reglas, procedimientos, trámites y otras limitaciones a que se ven enfrentados los trabajadores en el desarrollo de su trabajo.
Existen seis elementos que se consideran claves en la estructura organizativa de una empresa:
- Burocracia
- Especialización del trabajo
- Departamentalización
- Cadena de mando
- Centralización y descentralización.
- Formalización
Estrategia
La estrategia empresarial es la búsqueda deliberada de un plan de acción que desarrolle la ventaja competitiva de una empresa y la acentúe, de forma que esta logre crecer y expandir su mercado reduciendo la competencia. La estrategia articula todas las potencialidades de la empresa de forma que la acción coordinada y complementaria de todos sus componentes contribuya al logro de objetivos definidos y alcanzables.
* Service assessment * Understanding complementary industry guidance
* Understanding Service Management as a practice and how the processes within Service Offerings and Agreements support the Service Lifecycle.
ITpreneurs’ blended Release, Control, and Validation (RCV) training course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners. Learners obtain the “knowing” component of the course by completing 10 hours of self-paced e-learning in their own time and at their own pace. After completing the e-learning component of the course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays. This ITIL Intermediate course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control, and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment. This course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Release, Control, and Validation and to apply this knowledge in real life. Learners can complete elearning modules on their own time to build their knowledge and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in practice. At the end of this course, the learner will gain competencies in:
ITpreneurs’ blended Service Transition (ST) training course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective and economical to participants. Participants obtain the ‘knowing’ component of the course by completing 8-hours of self paced e-learning in their own time and at their own pace. After completion of the e-learning component of the course, the program taps into the natural strengths of the classroom. In 1,5 days, participants are provided with a safe environment where they can learn to ‘apply’ their knowledge through a combination of case studies, assignments and role plays. This ITIL Service Transition course immerses participants in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Participants benefit from an optimal mix of learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Transition and learn to apply this knowledge in real life. Participants can complete e-learning modules in their own time to build the right level of knowledge before participating in interactive classroom or virtual classroom sessions where they can apply this knowledge in practice. Upon completion of this course and examination, the participant will gain competencies in: * Understanding Service Management as a Practice and Service Transition principles, purpose and objective * Understanding how all Service Transition processes interact with other Service Lifecycle processes * The sub-processes, activities, methods and functions used in each of the Service Transition processes * The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence * How to measure Service Transition performance * Understanding technology and implementation requirements in support of Service Transition * The challenges, critical success factors and risks related with Service Transition
and at their own pace. After completion of the e-learning component of the course, the program taps into the natural strengths of the classroom. In 1,5 days, participants are provided with a safe environment where they can learn to ‘apply’ their knowledge through a combination of case studies, assignments and role plays. This Blended ITIL Service Strategy course immerses participants in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Participants benefit from an optimal mix of learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Strategy and learn to apply this knowledge in real life. Participants can complete elearning modules in their own time to build the right level of knowledge, and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in practice. Upon completion of this course and examination, the participant will gain competencies in: * Understanding Service Management as a Practice and Service Strategy principles, purpose and objective * Understanding how all Service Strategy processes interact with other Service Lifecycle processes * The activities, methods and functions used in each of the Service Strategy processes * The roles and responsibilities within Service Strategy and the activities and functions to achieve operational * excellence * How to measure Service Strategy performance * Understanding technology and implementation requirements in support of Service Strategy * The challenges, critical success factors and risks related with Service Strategy
best practice and positions the student to successfully complete the associated exam. Participants benefit from an optimal mix of learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Operations and learn to apply this knowledge in real life. Participants can complete e-learning modules in their own time to build the right level of knowledge before participating in interactive classroom or virtual classroom sessions where they can apply this knowledge in practice. Upon completion of this course and examination, the participant will gain competencies in: * Understanding Service Management as a Practice and Service Operation principles, purpose and objective * Understanding how all Service Operation processes interact with other Service Lifecycle processes * The sub-processes, activities, methods and functions used in each of the Service Operation processes * The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence * How to measure Service Operation performance * Understanding technology and implementation requirements in support of Service Operation * The challenges, critical success factors and risks related with Service Operation
the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam. Participants benefit from an optimal mix of learning methods that provides them with the most effective way to build their ITIL knowledge with respect to CSI and learn to apply this knowledge in real life. Participants can complete e-learning modules in their own time to build the right level of knowledge before participating in interactive classroom or virtual classroom sessions where they can apply this knowledge in practice. Upon completion of this course and examination, the participant will gain competencies in: * Understanding Service Management as a Practice and CSI principles, purpose and objective * Understanding how all CSI processes interact with other Service Lifecycle processes * The sub-processes, activities, methods and functions used in each of the CSI processes * The roles and responsibilities within CSI and the activities and functions to achieve operational excellence * How to measure CSI performance * Understanding technology and implementation requirements in support of CSI * The challenges, critical success factors and risks related with CSI