Blended ITIL® CSI Lifecycle Course

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Objetivo:

Participants obtain the ‘knowing’ component of the course by completing 8-hours of self paced e-learning in their own time and at their own pace. After completion of the e-learning component of the course, the program taps into the natural strengths of the classroom. In 1,5 days, participants are provided with a safe environment where they can learn to ‘apply’ their knowledge through a combination of case studies, assignments and role plays.

This blended training course immerses participants in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the CSI stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Participants benefit from an optimal mix of learning methods that provides them with the most effective way to build their ITIL knowledge with respect to CSI and learn to apply this knowledge in real life. Participants can complete e-learning modules in their own time to build the right level of knowledge before participating in interactive classroom or virtual classroom sessions where they can apply this knowledge in practice.

Upon completion of this course and examination, the participant will gain competencies in:

• Understanding Service Management as a Practice and CSI principles, purpose and objective
• Understanding how all CSI processes interact with other Service Lifecycle processes
• The sub-processes, activities, methods and functions used in each of the CSI processes
• The roles and responsibilities within CSI and the activities and functions to achieve operational excellence
• How to measure CSI performance
• Understanding technology and implementation requirements in support of CSI
• The challenges, critical success factors and risks related with CSI

El Curso incluye:

Duración total:

1.5 days (virtual) classroom

8 hours self-paced e-learning

Factsheet

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Lugar:

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Horario:

9:00 a 18:00 Hrs

Para mayores informes y registro:

informacion@kitegroup.com.mx

 ó al Tel. (442) 213 6555

Blended ITIL® Service Design Lifecycle Course

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Objetivo:

ITpreneurs’ blended Service Design (SD) training course uses an optimal mix of  training methods to achieve this result in a way that is most convenient, effective and economical to participants.

Participants obtain the ‘knowing’ component of the course by completing 8-hours of self paced e-learning in their own time and at their own pace. After completion of the e-learning component of the course, the program taps into the natural strengths of the classroom.

In 1,5 days, participants are provided with a safe environment where they can learn to ‘apply’ their knowledge through a combination of case studies, assignments and role plays.

This ITIL Service Design Course immerses participants in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. The course covers the management and control of the activities and

techniques within the Service Design stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Participants benefit from an optimal mix of learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Design and learn to apply this knowledge in real life. Participants can complete elearning

modules in their own time to build the right level of knowledge before participating in interactive classroom or virtual classroom sessions to apply this knowledge in practice.

Upon completion of this course and examination, the participant will gain competencies in:

• Understanding Service Management as a Practice and Service Design principles, purpose and objective
• Understanding how all Service Design processes interact with other Service Lifecycle processes
• The sub-processes, activities, methods and functions used in each of the Service Design processes
• The roles and responsibilities within Service Design and the activities and functions to achieve operational excellence
• How to measure Service Design performance
• Understanding technology and implementation requirements in support of Service Design
• The challenges, critical success factors and risks related with Service Design

El Curso incluye:

Duración total:

1.5 days (virtual) classroom

8 hours self-paced e-learning

Factsheet

Descargar PDF

Lugar:

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Horario:

9:00 a 18:00 Hrs

Para mayores informes y registro:

informacion@kitegroup.com.mx

 ó al Tel. (442) 213 6555

Blended ITIL® Service Operation Lifecycle Course 

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Objetivo:

ITpreneurs’ blended Service Operation (SO) training course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective and economical to participants.

Participants obtain the ‘knowing’ component of the course by completing 8-hours of self paced e-learning in their own time and at their own pace.

After completion of the e-learning component of the course, the program taps into the natural strengths of the classroom. In 1,5 days, participants are provided with a safe environment where they can learn to ‘apply’ their knowledge through a combination of case studies, assignments and role plays.

This ITIL Service Lifecycle course immerses participants in the overall concepts, processes, policies and methods associated with the Service Operation phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Operation stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Participants benefit from an optimal mix of learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Operations and learn to apply this knowledge in real life. Participants can complete e-learning modules in their own time to build the right level of knowledge before participating in interactive classroom or virtual classroom sessions where they can apply this knowledge in practice.

Upon completion of this course and examination, the participant will gain competencies in:

• Understanding Service Management as a Practice and Service Operation principles, purpose and objective
• Understanding how all Service Operation processes interact with other Service Lifecycle processes
• The sub-processes, activities, methods and functions used in each of the Service Operation processes
• The roles and responsibilities within Service Operation and the activities and functions to achieve operational excellence
• How to measure Service Operation performance
• Understanding technology and implementation requirements in support of Service Operation
• The challenges, critical success factors and risks related with Service Operation

El Curso incluye:

Duración total:

1.5 days (virtual) classroom

8 hours self-paced e-learning

Factsheet

Descargar PDF

Lugar:

Ver Calendario

Horario:

9:00 a 18:00 Hrs

Para mayores informes y registro:

informacion@kitegroup.com.mx

 ó al Tel. (442) 213 6555

Blended ITIL® Service Strategy Lifecycle Course

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Objetivo:

ITpreneurs’ blended Service Strategy (SS) training course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective and economical to participants.

Participants obtain the ‘knowing’ component of the course by completing 8-hours of self paced e-learning in their own time and at their own pace. After completion of the e-learning component of the course, the program taps into the natural strengths of the classroom.

In 1,5 days, participants are provided with a safe environment where they can learn to ‘apply’ their knowledge through a combination of case studies, assignments and role plays.

This Blended ITIL Service Strategy course immerses participants in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the

activities and techniques within the Service Strategy stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions

the student to successfully complete the associated exam.

Participants benefit from an optimal mix of learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Strategy and learn to apply this knowledge in real life. Participants can complete elearning

modules in their own time to build the right level of knowledge, and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in practice.

Upon completion of this course and examination, the participant will gain competencies in:

• Understanding Service Management as a Practice and Service Strategy principles, purpose and objective
• Understanding how all Service Strategy processes interact with other Service Lifecycle processes
• The activities, methods and functions used in each of the Service Strategy processes
• The roles and responsibilities within Service Strategy and the activities and functions to achieve operational
• excellence
• How to measure Service Strategy performance
• Understanding technology and implementation requirements in support of Service Strategy
• The challenges, critical success factors and risks related with Service Strategy

El Curso incluye:

Duración total:

1.5 days (virtual) classroom

8 hours self-paced e-learning

Factsheet

Descargar PDF

Lugar:

Ver Calendario

Horario:

9:00 a 18:00 Hrs

Para mayores informes y registro:

informacion@kitegroup.com.mx

 ó al Tel. (442) 213 6555

Blended ITIL® Service Transition Lifecycle Course 

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Objetivo:

ITpreneurs’ blended Service Transition (ST) training course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective and economical to participants.

Participants obtain the ‘knowing’ component of the course by completing 8-hours of self paced e-learning in their own time and at their own pace. After completion of the e-learning component of the course, the program taps into the natural strengths of the classroom.

In 1,5 days, participants are provided with a safe environment where they can learn to ‘apply’ their knowledge through a combination of case studies, assignments and role plays.

This ITIL Service Transition course immerses participants in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and techniques within the Service Transition stage, but not the detail of each of the supporting processes. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Participants benefit from an optimal mix of learning methods that provides them with the most effective way to build their ITIL knowledge with respect to Service Transition and learn to apply this knowledge in real life. Participants can complete e-learning modules in their own time to build the right level of knowledge before participating in interactive classroom or virtual classroom sessions where they can apply this knowledge in practice.

Upon completion of this course and examination, the participant will gain competencies in:

• Understanding Service Management as a Practice and Service Transition principles, purpose and objective
• Understanding how all Service Transition processes interact with other Service Lifecycle processes
• The sub-processes, activities, methods and functions used in each of the Service Transition processes
• The roles and responsibilities within Service Transition and the activities and functions to achieve operational excellence
• How to measure Service Transition performance
• Understanding technology and implementation requirements in support of Service Transition
• The challenges, critical success factors and risks related with Service Transition

El Curso incluye:

Duración total:

1.5 days (virtual) classroom

8 hours self-paced e-learning

Factsheet

Descargar PDF

Lugar:

Ver Calendario

Horario:

9:00 a 18:00 Hrs

Para mayores informes y registro:

informacion@kitegroup.com.mx

 ó al Tel. (442) 213 6555

Blended ITIL® Operational Support and Analysis Capability Course

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Objetivo:

ITpreneurs’ blended Operational Support and Analysis (OSA) training course uses an optimal mix of training methods to achieve this result in a way that is most  convenient, effective, and economical to learners.

Learners obtain the “knowing” component of the course by completing 10 hours of self-paced e-learning in their own time and at their own pace.

After completing the e-learning component of the course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays.

This ITIL Intermediate course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Operational Support and Analysis of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Operational Support and Analysis, and to apply this knowledge in real life. Learners can complete e-learning modules on their own time to build their knowledge and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in practice.

At the end of this course, the learner will gain competencies in:

• Understanding Service Management as a practice and the principles, purposes and objectives of Service Operation.
• Knowing the important role of Operational Support and Analysis in service provision and understanding how the in-scope processes interact with other Service Lifecycle processes.
• Comprehending the activities, methods, and functions used in each of the Operational Support and Analysis processes.
• Knowing how to apply Operational Support and Analysis processes, activities, and functions to achieve operational excellence.
• Measuring Operational Support and Analysis performance.
• Understanding the importance of IT security and how it supports Operational Support and Analysis.
• Understanding technology and implementation requirements in support of Operational Support and Analysis.
• Comprehending the challenges, Critical Success Factors, and risks related to Operational Support and Analysis.

El Curso incluye:

Duración total:

2.5 days (virtual classroom)

10 hours self-paced e-learning

Factsheet

Descargar PDF

Lugar:

Ver Calendario

Horario:

9:00 a 18:00 Hrs

Para mayores informes y registro:

informacion@kitegroup.com.mx

 ó al Tel. (442) 213 6555

Blended ITIL® Planning, Protection, and Optimization Capability Course

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Objetivo:

ITpreneurs’ blended Planning, Protecting, and Optimization (PPO) training course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners.

Learners obtain the “knowing” component of the course by completing 10 hours of self-paced e-learning in their own time and at their own

pace.

After completing the e-learning component of the course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays.

This ITIL Intermediate course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Planning, Protection, and Optimization of services. The main focus of this course is on operational-level process

activities and supporting methods and approaches to execute these processes in a practical, hands-on learning environment.

This course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Planning, Protection, and Optimization and to apply this knowledge in real life. Learners can complete e-learning modules on their own time to build their knowledge and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in practice.

On completing this course and examination, the learner will gain competencies in:

• Understanding Service Management as a practice and how the processes within Planning, Protection and Optimization support the Service Lifecycle.
• Knowing the important role of Planning, Protection, and Optimization in service provision and understanding how the in-scope processes interact with other Service Lifecycle processes.
• Comprehending the activities, methods, and functions used in each of the Planning, Protection, and Optimization processes.
• Knowing how to apply Planning, Protection, and Optimization processes, activities, and functions to achieve operational excellence.
• Measuring Planning, Protection, and Optimization performance.
• Understanding the importance of IT security and how it supports Planning, Protection, and Optimization.
• Understanding technology and implementation requirements in support of Planning, Protection, and Optimization.
• Comprehending the challenges, Critical Success Factors, and risks related to Planning, Protection, and Optimization.

El Curso incluye:

Duración total:

2.5 days (virtual classroom)

10 hours self-paced e-learning

Factsheet

Descargar PDF

Lugar:

Ver Calendario

Horario:

9:00 a 18:00 Hrs

Para mayores informes y registro:

informacion@kitegroup.com.mx

 ó al Tel. (442) 213 6555

Blended ITIL® Release, Control, and Validation Capability Course

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Objetivo:

ITpreneurs’ blended Release, Control, and Validation (RCV) training course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners.

Learners obtain the “knowing” component of the course by completing 10 hours of self-paced e-learning in their own time and at their own pace.

After completing the e-learning component of the course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays.

This ITIL Intermediate course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Release, Control, and Validation of services. The main focus of this course is on the operational-level process activities and supporting methods and approaches to executing these processes in a practical, hands-on learning environment.

This course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Release, Control, and Validation and to apply this knowledge in real life. Learners can complete elearning

modules on their own time to build their knowledge and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in practice.

At the end of this course, the learner will gain competencies in:

• Understanding Service Management as a practice and the principles, purposes, and objectives of Service Transition.
• Knowing the important role of Release, Control, and Validation in service provision and understanding how the inscope processes interact with other Service Lifecycle processes.
• Comprehending the activities, methods, and functions used in each of the Release, Control, and Validation processes.
• Knowing how to apply Release, Control, and Validation processes, activities, and functions to achieve operational excellence.
• Measuring Release, Control, and Validation performance.
• Understanding the importance of IT security and how it supports Release, Control, and Validation.
• Understanding technology and implementation requirements in support of Release, Control, and Validation
• Comprehending the challenges, Critical Success Factors, and risks related to Release, Control, and Validation.

El Curso incluye:

Duración total:

2.5 days (virtual classroom)

10 hours self-paced e-learning

Factsheet

Descargar PDF

Lugar:

Ver Calendario

Horario:

9:00 a 18:00 Hrs

Para mayores informes y registro:

informacion@kitegroup.com.mx

 ó al Tel. (442) 213 6555

Blended ITIL® Service Offerings and Agreements Capability Course

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Objetivo:

ITpreneurs’ blended Service Offerings and Agreements (SOA) training course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective, and economical to learners.

Learners obtain the “knowing” component of the course by completing 10 hours of self-paced e-learning in their own time and at their own pace.

After completing the e-learning component of the course, the program taps into the natural strengths of the classroom. In 2.5 days, learners are provided with a safe environment where they can learn to “apply” their knowledge through a combination of case studies, assignments, and role plays.

This ITIL Intermediate course immerses learners in the practical aspects of the ITIL Service Lifecycle and processes associated with the Service Offerings and Agreements of services. The main focus of this course is on operational-level process activities

and supporting methods and approaches to execute these processes in a practical, hands-on learning environment.

This course uses an optimal mix of learning methods to provide learners with the most effective way to build their ITIL knowledge with respect to Service Offerings and Agreements and to apply this knowledge in real life. Learners can complete e-learning modules on their own time to build their knowledge and then participate in interactive classroom or virtual classroom sessions to apply this knowledge in practice.

On completing this course, the learner will gain competencies in:

• Understanding Service Management as a practice and how the processes within Service Offerings and Agreements support the Service Lifecycle.
• Knowing the important role of Service Offerings and Agreements in service provision and understanding how the inscope processes interact with other Service Lifecycle processes.
• Comprehending the activities, methods, and functions used in each of the Service Offerings and Agreements processes.
• Knowing how to apply Service Offerings and Agreements processes, activities, and functions to achieve operational excellence.
• Measuring Service Offerings and Agreements performance.
• Understanding the importance of IT security and how it supports Service Offerings and Agreements.
• Understanding technology and implementation requirements in support of Service Offerings and Agreements.
• Comprehending the challenges, Critical Success Factors, and risks related to Service Offerings and Agreements.

El Curso incluye:

Duración total:

2.5 days (virtual classroom)

10 hours self-paced e-learning

Factsheet

Descargar PDF

Lugar:

Ver Calendario

Horario:

9:00 a 18:00 Hrs

Para mayores informes y registro:

informacion@kitegroup.com.mx

 ó al Tel. (442) 213 6555

Blended ITIL® v3 MALC Course

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Objetivo:

ITpreneurs’ blended Managing Across the Lifecycle (MALC) training course uses an optimal mix of training methods to achieve this result in a way that is most convenient, effective and economical to participants.

Participants obtain the ‘knowing’ component of the course by completing 12-hours of self paced e-learning in their own time and at their own pace.

After completion of the e-learning component of the course, the program taps into the natural strengths of the classroom. In 2 intense days, participants are provided with a safe environment where they can learn to ‘apply’ their knowledge through a combination of case studies, assignments and role plays.

The Managing Across the Lifecycle Certificate is the final module of the Service Lifecycle and/or Service Capability Intermediate courses that leads to the ITIL Expert in IT Service Management qualification. This blended MALC course immerses participants in the contents of the ITIL V3 publications; focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions between the processes covered in the Service Lifecycle. This course is designed using an engaging scenario-based approach to learning the core disciplines of the ITIL best practice and positions the student to successfully complete the associated exam.

Participants benefit from an optimal mix of learning methods that provides them with the most effective way to build their ITIL knowledge. Participants can complete e-learning modules in their own time to build the right level of knowledge before

participating in interactive classroom or virtual classroom sessions where they can apply this knowledge in practice.

Upon completion of this course and examination, the participant will gain competencies in:

• Introduction to IT Service Management business and managerial issues
• Managing the planning and implementation of IT Service Management
• Management of strategic change
• Risk management
• Understanding organizational challenges
• Service assessment
• Understanding complementary industry guidance

El Curso incluye:

Duración total:

2 days (virtual) classroom

12 hours self-paced e-learning

Factsheet

Descargar PDF

Lugar:

Ver Calendario

Horario:

9:00 a 18:00 Hrs

Para mayores informes y registro:

informacion@kitegroup.com.mx

 ó al Tel. (442) 213 6555